Darling Decor — Return, Refund, Shipping & Cancellation Policy

Last Updated: October 9, 2026

At Darling Decor, we want you to enjoy shopping with us and feel confident in your purchase. This policy explains how we handle returns, refunds, exchanges, order cancellations, and delivery issues.

We work with third-party suppliers and shipping partners to fulfill certain orders. However, Darling Decor remains your point of contact for customer service and will work with you to resolve eligible order issues in accordance with this policy and applicable law.

1. Return Eligibility

Darling Decor offers a voluntary return period of 30 days from the date an order is placed, subject to the conditions below and applicable consumer protection laws.

To initiate a return, contact us within the applicable return period and provide your order number and the reason for your request.

For eligible change-of-mind returns:

• Items should be unused and in their original condition, with original packaging where reasonably possible.
• Items should include any accessories or components originally supplied.
• You must follow the return instructions provided by our customer support team.
• Products must be returned to an authorized return destination.

We may decline a voluntary change-of-mind return if the product does not meet the applicable eligibility conditions, subject to any rights that cannot lawfully be excluded.

If an item is damaged, defective, incorrect, or materially different from its description, contact us so we can assess the issue and provide an appropriate remedy.

The conditions for voluntary returns do not limit mandatory consumer rights, statutory warranties, or other remedies available under applicable law.

2. Free Return Shipping

Darling Decor offers a free first eligible return for each order, subject to a maximum of five qualifying free first returns per calendar month.

The free-return offer applies to the first authorized return associated with an eligible order. Additional returns associated with the same order may be subject to disclosed return-shipping charges where permitted by law.

Before proceeding with a return, contact us to confirm whether your request qualifies for free shipping and to receive the appropriate instructions.

For eligible free returns, we will explain the available return-shipping arrangements. Do not send items to a supplier or overseas address without confirmation from our team.

For products that arrive damaged, defective, incorrect, or materially different from their descriptions, Darling Decor will cover return-shipping costs or provide another appropriate remedy where required by this policy or applicable law.

We will disclose any applicable return-shipping charges before an authorized return proceeds.

3. Damaged, Defective, Incorrect, or Misdescribed Products

We want the products you receive to match the descriptions and representations on our website.

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Photographs or videos showing the issue, when reasonably available or requested.
• Relevant packaging or tracking information, if applicable.

We may request reasonable additional information to verify the issue and determine the appropriate resolution. We will not require evidence that is unreasonable or impossible for you to provide, or use evidence requirements to unlawfully restrict your rights.

Depending on the circumstances, the appropriate resolution may include a refund, replacement, repair, or another remedy required by applicable law.

You do not need to contact our suppliers or resolve a supplier dispute yourself before requesting assistance from Darling Decor.

4. Shipping Times and Delivery Estimates

Darling Decor works with third-party suppliers and shipping providers to fulfill and deliver orders.

Delivery estimates are based on the information reasonably available to us and may vary according to destination, shipping method, customs processing, carrier operations, weather, and other factors.

Unless expressly identified as guaranteed, delivery dates are estimates and not guaranteed deadlines.

If we learn that an order will not ship within the timeframe promised at the time of purchase, we will notify you and provide the options required by applicable law. Depending on the circumstances, these may include agreeing to a revised shipping timeframe or cancelling the order for a refund.

We do not rely on supplier or carrier delays to avoid obligations that apply to Darling Decor.

5. Delivery Delays and Guaranteed Delivery Dates

Some orders may qualify for a specific supplier-provided delivery guarantee or promotional offer.

Eligibility, deadlines, and available remedies depend on the terms applicable to the individual order.

For example, an eligible order placed on October 3, 2026, may have a guaranteed delivery deadline of November 3, 2026. This example does not establish a guaranteed delivery date for other orders.

If an eligible order is not delivered by its applicable guaranteed deadline, contact Darling Decor with your order number and tracking information.

We will review the order and explain the available remedy under the applicable guarantee and consumer protection laws.

A qualifying offer may provide a refund or promotional coupon for a delay, depending on its terms. Coupons are subject to the conditions of the applicable offer and will not replace a monetary refund where one is required by law or the relevant guarantee.

6. Lost, Missing, or Undelivered Packages

If tracking indicates that a package may be lost, stops updating, or shows no delivery within the applicable timeframe, contact us so we can investigate.

We may review tracking records, contact the shipping provider, and request reasonable information to help establish what happened to the package.

If the package is confirmed lost, or the order qualifies for a refund under the applicable delivery guarantee or law, we will provide the appropriate remedy.

If tracking shows that a package was delivered but you have not received it, please check the delivery location and contact us. We may investigate with the carrier before determining the appropriate resolution.

We will assess the available evidence fairly and will not treat a carrier's delivery scan as automatically conclusive in every circumstance.

7. Refunds and Refund Processing

Once a refund is approved, Darling Decor will initiate it within the timeframe required by applicable law or the applicable guarantee.

Refunds will generally be issued to the original payment method.

After a refund is initiated, the time it takes to appear in your account depends on your payment provider or financial institution.

If you have not received an expected refund, contact us with your order number so we can check its status.

We will not impose undisclosed administrative fees or use unnecessary procedures to delay refunds that are owed.

Where a monetary refund is required, we will not substitute store credit or a coupon without your agreement where required by law.

8. Exchanges and Replacements

If you receive an eligible damaged, defective, incorrect, or materially misdescribed item, you may contact us to request a replacement or another appropriate remedy.

Replacement availability depends on product availability and fulfillment arrangements.

If a replacement is unavailable or unsuitable, we will consider an appropriate alternative, including a refund where required by this policy or applicable law.

You do not need to place a new paid order simply to report an eligible product issue.

9. Order Cancellations

If you wish to cancel an order, contact Darling Decor as soon as possible after placing it.

We will make reasonable efforts to stop fulfillment if the order has not yet been processed or shipped.

Once an order has shipped, cancellation through the fulfillment process may no longer be possible. You may still have return, cancellation, or refund rights under this policy or applicable law.

If we cannot fulfill an order, or a cancellation and refund are required by applicable law, we will provide the appropriate remedy.

Nothing in this section limits statutory cancellation or withdrawal rights that apply to your purchase.

10. Return Instructions and Unauthorized Returns

All returns should be initiated by contacting Darling Decor before shipping the product back.

Our team will provide the authorized return destination, applicable shipping arrangements, and any reasonable packaging or documentation requirements.

Do not send products to a supplier, warehouse, or other address without confirmation that it is an authorized return destination.

This procedure helps prevent parcels from being lost, rejected, or sent to the wrong location. It does not eliminate any consumer rights or remedies that apply under law.

11. Promotions and Coupons

Promotional coupons and delivery-delay compensation are subject to the terms communicated for the relevant offer.

Unless otherwise stated, coupons are not redeemable for cash, are not transferable, and may be subject to expiration dates or minimum purchase requirements.

These conditions do not apply where they would unlawfully restrict a customer's right to a refund or another remedy.

12. International Orders and Customs

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Any additional charges payable by the customer will be disclosed in accordance with applicable law and the information available at checkout.

If customs processing causes a significant delay or an order encounters an import issue, contact Darling Decor for assistance.

Customs delays do not remove any delivery, refund, or consumer protection obligations that apply to us.

13. Customer Support and Dispute Resolution

If you have a concern about your purchase, delivery, or refund, contact Darling Decor first where practical so we can review the issue and attempt to resolve it promptly.

Please provide your order number and relevant details to help us investigate.

We may request reasonable supporting documentation, review tracking information, or contact our fulfillment partners as part of our investigation.

Nothing in this section prevents you from exercising your rights through your payment provider, card issuer, or applicable legal process.

14. Consumer Protection Rights

This policy describes Darling Decor's voluntary return and refund arrangements. It does not exclude, restrict, or replace consumer rights, statutory warranties, cancellation rights, or other remedies that cannot lawfully be excluded or restricted.

Consumer protection requirements vary by location and type of purchase. Where applicable law provides greater protection than this policy, those legal requirements will prevail.

15. Changes to This Policy

Darling Decor may update this policy from time to time to reflect changes in our operations, fulfillment arrangements, or legal requirements.

Any updated version will be published on our website with a revised date.

Changes will not remove rights that have already accrued to customers or apply retroactively where prohibited by law.

16. Contact Us

For questions about returns, refunds, cancellations, or delivery issues, contact Darling Decor using the details below.

Store Name: Darling Decor

Customer Support Email: [Insert your customer support email]

Contact Page: [Insert your Shopify contact page URL]

Please include your order number so we can assist you efficiently.

Thank you for shopping with Darling Decor. We appreciate your business and are committed to handling customer concerns fairly, transparently, and in accordance with applicable law.