Shipping Policy

Store Name: Darling Decor
Last Updated: October 9, 2026

At Darling Decor, we strive to provide a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

We work with third-party suppliers and shipping partners to fulfill orders and deliver products to our customers. Delivery times and shipping arrangements may vary depending on product availability, destination, shipping method, and carrier operations.

1. Order Processing

After you place an order, we begin processing it for fulfillment.

Order processing times may vary depending on product availability, supplier processing times, payment verification, and other operational factors.

Processing time is separate from shipping and delivery time.

Orders may occasionally require additional processing due to public holidays, high order volumes, inventory issues, or other circumstances.

If we determine that your order cannot be shipped within the timeframe promised at the time of purchase, we will notify you and provide the options required by applicable law.

2. Shipping and Delivery Estimates

Delivery times depend on the destination, shipping method, supplier, carrier, customs processing, and other factors.

Any shipping or delivery estimate displayed on our website or at checkout is based on the information reasonably available to us.

Unless expressly identified as a guaranteed delivery date, delivery estimates are not guaranteed.

We will make reasonable efforts to ensure that orders are shipped and delivered within the communicated timeframe. However, delays may occur due to circumstances outside our reasonable control.

We will not use supplier or carrier delays to avoid any shipping, cancellation, or refund obligations that apply under applicable law.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary based on the destination, product, order size, and available shipping method.

Any shipping promotions or free-shipping offers will be subject to the terms displayed when the offer is made.

Please review your order details at checkout to confirm the applicable shipping charges before placing your order.

4. Order Tracking

When tracking information is available, we will provide it through your order confirmation, shipping notification, or another appropriate communication method.

Please allow time for the carrier's tracking system to update after a tracking number is issued.

Tracking information may not update continuously while a package is being processed, transported internationally, or transferred between carriers.

If your tracking information has not updated for an extended period or you have concerns about your shipment, contact Darling Decor for assistance.

5. Multiple Shipments

Because Darling Decor works with third-party suppliers, products within the same order may occasionally ship separately.

If your order contains multiple products, you may receive separate shipping notifications or tracking numbers.

Separate shipments may arrive at different times. You do not need to place another order if part of your purchase arrives before the remaining items.

If you believe an item is missing from your order, contact us with your order number so we can investigate.

6. Shipping Delays

Although we make reasonable efforts to support timely delivery, delays can occur because of:

• Carrier disruptions or transportation delays.
• Customs inspections or clearance procedures.
• Severe weather or natural events.
• Public holidays or unusually high shipping volumes.
• Supplier processing or inventory issues.
• Incorrect or incomplete delivery information.
• Other circumstances affecting transportation or fulfillment.

If we learn that an order will not ship within the timeframe promised at the time of purchase, we will provide the notice and options required by applicable law.

Depending on the circumstances, you may be entitled to agree to a revised shipping timeframe or cancel the order for a refund.

7. Guaranteed Delivery Dates and Delivery Promotions

Certain orders may qualify for a specific delivery guarantee or promotional offer provided through the applicable supplier or shipping arrangement.

Eligibility and available remedies depend on the terms applicable to the individual order.

For example, an eligible order placed on October 3, 2026, may have a guaranteed delivery deadline of November 3, 2026. This is an example only and does not establish a guaranteed deadline for every order.

If an eligible order is not delivered by its applicable guaranteed deadline, contact Darling Decor with your order number and tracking information.

We will review the order and explain the applicable remedy. Depending on the specific guarantee, this may include a refund or a promotional coupon for a qualifying delay.

Promotional coupons are subject to their applicable terms and conditions. A coupon will not replace a monetary refund where one is required by applicable law or the relevant guarantee.

8. Lost, Missing, or Undelivered Packages

If your package appears to be lost, tracking stops updating for an extended period, or your order does not arrive within the applicable delivery timeframe, contact us so we can investigate.

We may review the tracking information and contact the relevant shipping provider or fulfillment partner to determine the shipment's status.

If your package is confirmed lost, or the order qualifies for a refund under the applicable delivery guarantee or consumer protection law, we will provide the appropriate remedy.

If tracking indicates that a package was delivered but you have not received it, please check your delivery location and any available carrier delivery information. You may also contact us so we can investigate.

We will assess available information fairly. A carrier's delivery scan will not automatically resolve every claim regardless of the circumstances.

9. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact Darling Decor as soon as possible.

We will make reasonable efforts to correct an address before the order is shipped, but changes cannot be guaranteed once processing or shipment has begun.

If an order is returned to the sender or cannot be delivered because of an incorrect or incomplete address, we will review the circumstances and explain the available options.

Any additional shipping charges will be disclosed before a reshipment proceeds, where applicable and permitted by law.

This section does not limit any refund or other rights that apply under consumer protection laws.

10. International Shipping and Customs

Darling Decor may fulfill orders through suppliers or shipping partners located outside the destination country.

International shipments may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Responsibility for customs duties, import taxes, and related charges will depend on the terms communicated at checkout and applicable law.

Where additional charges may be payable by the customer, we will provide the disclosures required by applicable law.

Customs clearance may extend delivery times. If your shipment experiences a significant customs-related delay, contact us for assistance.

11. Order Cancellations Before Shipment

If you wish to cancel an order, contact Darling Decor as soon as possible after placing it.

We will make reasonable efforts to stop fulfillment if the order has not yet been processed or shipped.

Once an order has shipped, cancellation through the fulfillment process may no longer be possible. You may still have cancellation, withdrawal, return, or refund rights under our applicable policies and the law.

If we cannot fulfill an order, or applicable law requires cancellation and a refund, we will provide the appropriate remedy.

12. Damaged Shipments

If your order arrives damaged, contact Darling Decor as soon as reasonably possible.

Please provide your order number, a description of the damage, and photographs or videos where reasonably available or requested.

We will review the information and work with the relevant fulfillment or shipping partner when appropriate.

Depending on the circumstances, we may offer a replacement, refund, or another remedy required by our policies or applicable law.

You do not need to resolve a dispute with a supplier or shipping partner yourself before contacting us.

13. Contact Us About Shipping

If you have questions about shipping, delivery estimates, tracking, or a delayed order, contact Darling Decor using the information below.

Store Name: Darling Decor

Customer Support Email: [Insert your customer support email]

Website: [Insert your website URL]

Please include your order number and tracking number, if available, so we can assist you efficiently.

14. Changes to This Shipping Policy

Darling Decor may update this Shipping Policy to reflect changes in our shipping arrangements, fulfillment practices, or legal requirements.

Any updated version will be published on our website with a revised date.

Changes will not remove rights that have already accrued to customers or apply retroactively where prohibited by law.

Thank you for shopping with Darling Decor. We appreciate your business and will make reasonable efforts to provide clear shipping information and helpful customer support.